Shipping policy
Shipping Policy
Welzio (welzio.in)
Last updated: October 2026
Thank you for shopping with Welzio. This policy explains how we process, ship, and deliver your orders.
1. Shipping Coverage
We ship across India to all serviceable pin codes. If your pin code is not serviceable, we will let you know at checkout or by contacting you after the order.
2. Order Processing Time
- Orders are processed within 1-3 business days after confirmation
- Business days are Monday to Saturday, excluding public holidays
- Orders placed after business hours, on Sundays, or on holidays are processed on the next business day
- During sales, festivals, or high-demand periods, processing may take a little longer
3. Estimated Delivery Time
After dispatch, delivery usually takes:
| Location | Estimated Delivery |
|---|---|
| Metro cities | 3-5 business days |
| Other cities and towns | 4-7 business days |
| Remote or rural areas | 7-10 business days |
These are estimates, not guarantees. Delivery may be delayed by courier issues, weather, strikes, or other events beyond our control.
4. Shipping Charges
- Shipping charges, if any, are shown at checkout before you pay
- Free shipping may be offered on orders above a minimum value, or during special offers
- Cash on Delivery (COD) orders may include an additional COD handling fee, shown at checkout
5. Cash on Delivery (COD)
- COD is available on selected pin codes and order values
- We may confirm COD orders by call, SMS, or WhatsApp before shipping
- Please keep the exact amount ready at the time of delivery
- Repeated refusal of COD orders may lead to COD being disabled for your account or number
6. Order Tracking
Once your order is shipped, we will send you a tracking link and details by email, SMS, or WhatsApp. You can use it to follow your parcel with the courier partner.
7. Delivery Address and Contact Details
- Please enter a complete and correct address, pin code, and phone number
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete details
- Address changes are possible only before the order is shipped. Email us as soon as possible at Supportwelzio@gmail.com
8. Delivery Attempts
- Our courier partner will usually attempt delivery up to 2-3 times
- If delivery fails because you were unavailable, unreachable, or refused the parcel, the order may be returned to us
- For returned prepaid orders, we may deduct shipping costs and then refund or reship (additional shipping charges may apply)
- For returned COD orders, we may restrict future COD orders
9. Damaged or Tampered Parcels
Please check your parcel at the time of delivery. If the outer packaging looks damaged, opened, or tampered with:
- Do not accept the parcel, or note it with the delivery person
- Record a clear unboxing video when opening the parcel
- Email us within 48 hours of delivery at Supportwelzio@gmail.com with your order number, photos, and video
Such issues are handled under our Return, Refund & Replacement Policy.
10. Lost or Delayed Parcels
If your order has not arrived within the estimated time, or the tracking shows no progress for several days, please email us with your order number. We will coordinate with the courier and either locate the parcel, send a replacement (subject to stock), or issue a refund.
11. Multiple Items in One Order
If you order multiple items, they may be shipped together or in separate packages depending on stock and packing. You will not be charged extra shipping for split shipments made by us.
12. International Shipping
We currently do not ship internationally. Please check back for future updates.
13. Contact Us
For any shipping-related help:
Email: Supportwelzio@gmail.com
Website: welzio.in
Support hours: Monday to Saturday, 10:00 AM - 6:00 PM (IST)