Refund policy

Return, Refund & Replacement Policy

Welzio (welzio.in)
Last updated: October 2026

Thank you for shopping with Welzio. We want you to love your artificial jewellery. If something isn't right, this policy explains how returns, replacements, and refunds work.

1. 7-Day Return & Replacement Window

You can request a return or replacement within 7 days of delivery. Requests made after 7 days will not be accepted.

2. When You Can Request a Return or Replacement

  • You received a damaged or defective product
  • You received a wrong item (different design, colour, or size from your order)
  • The product is missing parts (for example, one earring of a pair or a missing pendant)
  • The product is significantly different from what was shown on the website

3. Conditions for Acceptance

  • The product must be unused, unworn, and in original condition
  • It must be returned in its original packaging with all tags, boxes, and pouches
  • Please keep your order number or invoice ready

4. Items That Cannot Be Returned

  • Products that have been worn, used, washed, or altered
  • Products damaged due to misuse, water, perfume, or chemical contact
  • Products with missing tags or original packaging
  • Earrings, if hygiene seals or packaging are broken (for hygiene reasons)
  • Items bought during special clearance or final-sale offers, where marked as non-returnable
  • Gift cards

5. Damaged or Wrong Item: Proof Required

To help us resolve your issue quickly, please:

  1. Record a clear unboxing video when opening the parcel
  2. Share photos of the product and the outer packaging
  3. Email us within 48 hours of delivery with your order number

Claims without proof may not be eligible.

6. How to Request a Return or Replacement

  1. Email Supportwelzio@gmail.com within 7 days of delivery
  2. Use the subject line: "Return/Replacement Request – [Order Number]"
  3. Include your name, order number, reason, and photos/video
  4. Our team will review your request and reply within 1–2 business days
  5. If approved, we will arrange a pickup or share return instructions

7. Replacement

  • Replacements are subject to stock availability
  • If the same item is unavailable, you may choose a different product of equal value, a store credit, or a refund
  • The replacement will be dispatched after we receive and inspect the returned item (or approve your proof, for damaged items)

8. Refunds

  • Once your returned item is received and inspected, we will notify you of approval or rejection
  • Approved refunds are processed within 5–7 business days
  • Refunds go to your original payment method (UPI, card, net banking, or wallet)
  • For Cash on Delivery (COD) orders, the refund is sent to your bank account or UPI ID, which you will need to share with us
  • Your bank may take a few extra days to show the amount
  • Shipping charges are non-refundable, except when the error was ours (damaged, defective, or wrong item)

9. Return Shipping

  • If the return is due to our error (damaged, defective, or wrong item), we cover the return shipping cost
  • For other approved returns, the customer may bear the return shipping charges

10. Cancellations

Orders can be cancelled before they are shipped. Once shipped, please follow the return process after delivery.

11. Colour & Finish Disclaimer

Product colours may vary slightly from images because of screen settings and lighting. Minor differences in shade or finish are not considered a defect.

12. Contact Us

For any return, replacement, or refund help:

Email: Supportwelzio@gmail.com
Website: welzio.in
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)